Complaint Handling Procedure

At DMC Atlantic, we are committed to providing exceptional service. If you are dissatisfied with any aspect of our service, we want to hear from you. Your feedback helps us improve.

How to Make a Complaint

You can submit your complaint by:

• Email: enquiries@dmcatlantic.com
  
• Phone: Click Here

Post:

• Gardens International, Henry Street, Limerick, Ireland. V94 4A62

Please include:

• Your name and contact details
• Details of your complaint
• Any supporting documents

What Happens Next

• Acknowledgment: We will acknowledge your complaint within 3 business days.
• Investigation: Our team will review your complaint thoroughly and may contact you for additional information.
• Final Response: We aim to provide a final response within 4 weeks. If we need more time, we will keep you informed.

If You Are Not Satisfied
If you are unhappy with our final response, you may escalate your complaint to the relevant authority:

• Ireland & UK: CAI –  www.charteredaccountants.ie/Professional-Standards/Complaints-and-discipline

You must contact them within 1 year of our final response.